Support
How can we help?
Send a support request, browse common connection issues, or email us directly. For Google Sheets setup, start with the Documents guide.
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FAQ
Common questions
How do I connect the app to Google Sheets?
Open the Connect tab and choose one of the two methods in the app: Choose from Google Drive (sign in and pick a file) or Private sheet with app access (share the sheet with the app email as Editor, then paste the URL). Full steps are in Documents.
Do I need to make my spreadsheet public?
No. Private sheet with app access only needs the app email as Editor. Choose from Google Drive uses your signed-in Google account. Neither method requires “Anyone with the link”.
Google asks for Drive and Sheets permissions. Is that expected?
Yes, for Choose from Google Drive. Drive access is used to list spreadsheet files. Sheets access is used to read headers, append scanned rows, and create a worksheet or spreadsheet when you ask. You can revoke access in your Google Account.
Connect failed after I pasted a spreadsheet URL.
Confirm you copied the service-account email from the app, added it as Editor, and pasted a full docs.google.com/spreadsheets URL. Then tap Connect spreadsheet again.
How do I know the connection worked?
Connect shows the spreadsheet title and worksheets. Send a test scan from Home and check that a new row appears in the selected Google Sheets tab.
Can I add extra fields with each scan?
Yes. After you connect, use Edit column mapping to set types such as quantity, remarks, or location, then complete those fields in the scan form before you send.